Answers across the Enable Advance program family — Launch, Continuous, Specialty, Project Sprints, licensing, and billing. · Effective July 2026 · office@enable.llc
Enable prices Build work by the deliverable and Run work as a flat-rate program — so you always know what you're paying before work starts, and ownership of your system isn't improvised every time something breaks.
How Enable's program family fits together — and which door you walk through first.
12-month agreement: Discovery → Project Sprints → Continuous. How most new clients engage.
Flat-rate ongoing support — Active, Advisory, Orchestrated. SLA-backed capacity for Run work.
Fixed-fee and recurring programs: Embedded, Digital Transformation, Fractional CIO, AI, UCaaS, SOP, and more.
Fixed batches of deliverables at $350/Unit. Creates new modules, integrations, workflows, and apps.
Advance Custom is the composer of last resort when Launch, Continuous, or Specialty shapes don't fit — never the standard motion. Start with the Rate Card for the full map.
Build creates something new — a module, integration, workflow, portal, or application. It's priced in Units ($350/Unit for Project Sprints), scoped and approved in writing before work begins.
Run keeps the system operating, improving, and aligned to your business — monitoring, tickets, admin hours, advisory, and light enhancements. Run lives on Advance Continuous (and related programs) as a flat monthly rate with an SLA.
We don't bill by the hour as the default. Unit pricing fixes the cost of each deliverable; Continuous fixes the cost of ongoing ownership.
Most new clients enter through Advance Launch — a single 12-month agreement that builds the system, then lands you on Continuous without renegotiating at month six.
If you already have a Zoho environment Enable didn't build, you can enter Continuous directly after a System Architecture Audit ($5,000–$10,000). If you need a time-boxed intensive team (post-acquisition, PE reset, transformation push), that's Advance Embedded under Specialty. Focused advisory or implementation needs (AI, UCaaS, Fractional CIO, SOP, budget planning) map to Specialty programs on their own.
How most clients engage — Discovery through Continuous in one agreement. Details on the Operating Model.
A single 12-month agreement: Discovery → Project Sprints → Advance Continuous. Project-phase payments stage to delivery; Continuous billing starts quarterly from the midpoint. The Continuous transition is signed at day one — not renegotiated at month six.
Months 1–6 are the strict project phase (scoped, fixed price, SOW-defined milestones). Around months 4–5 you run a transition review; at midpoint the contractual Continuous tier begins. Months 6–12 run Continuous as the baseline with Build Sprints on a planned cadence when needed.
No. The Audit is waived for Advance Launch clients and for clients transitioning from a prior Enable project — Enable already engineered and knows the environment. The Audit is the gate for new clients entering Continuous (or similar SLA-backed programs) without that history.
How Build work is priced and approved. Full mechanics on the Operating Model and Rate Card.
A Unit is Enable's pricing atom for Build work — standard Project rate $350/Unit (Time & Materials by exception at $360/Unit). Roughly 1.5 hours of expert delivery per Unit on a typical engagement (~$235/hour equivalent), but you buy outcomes, not clock time.
An Enable Sprint is a fixed batch of deliverables — typically 20 Units, about two weeks of production — priced and approved in writing before work begins.
Hourly billing transfers scope risk to you. Unit pricing fixes the cost of each deliverable before work starts — you always know what you're paying, and you only pay for outcomes. Market context: US Zoho/CRM partners generally run $150–$300/hour; Enable sits in the upper-mid of that band on an equivalent basis, with the risk profile flipped.
Continuous covers Run. New deliverables convert to Project Sprints at $350/Unit, scoped and approved separately. Continuous clients get priority Sprint scheduling and streamlined scoping because Enable already knows the system — and scoping/planning for upcoming Sprints is included within your Continuous tier's calibration limits.
The flat-rate Run subscription. Tier cards, inclusions, and scoping tables live on the Advance Continuous page.
Enable's flat-rate subscription for Run work — ongoing advisory, maintenance, monitoring, ticket support, and light enhancements. You commit to a tier; Enable provides agreed capacity continuously — no per-task billing. Three tiers: Orchestrated (from $3,850/mo), Advisory (from $2,800/mo), and Active ($1,428/mo).
Project-by-project means every request starts from a standing stop: scope, quote, approve — then work. You pay for the fix, the delay while the quote cycles, and re-discovery every time someone has to re-learn your system.
Continuous reserves capacity up front. Work starts when the issue arrives. Response time is contractual. Enable already holds operating knowledge of your environment.
It feels cheaper only in the months nothing happens. You're carrying unpriced risk. When something breaks, you pay whatever it costs, whenever we can get to it, with no response commitment. The real question is whether the system has an owner — or whether ownership is improvised every time something goes wrong.
| Project-by-project / break-fix | Advance Continuous | |
|---|---|---|
| When work starts | After scope, quote, and approval | On arrival — capacity is reserved |
| Response time | No commitment exists | Contractual SLA by tier |
| System knowledge | Re-learned (and re-paid) each engagement | Held continuously by Enable |
| Budget shape | $0 for months, then surprise invoices | Fixed quarterly, CFO-plannable |
| Relationship | Reactive — you call when it's broken | Includes advisory, planning, roadmap |
No. Continuous covers Run. Anything that creates a new deliverable is Build and converts to a Project Sprint at $350/Unit. Continuous makes those Sprints faster to start — scoping is included within tier limits, and Enable already knows the system.
Annual commitments billed quarterly in advance (standard). Annual prepay (~10% off) and monthly billing by exception (~10% premium, executive approval) are also available. Billing frequency doesn't change the annual term.
| Tier | Monthly rate | Shape |
|---|---|---|
| Orchestrated | from $3,850 | Co-managed oversight — shared PM, bi-annual reviews, API health monitoring, 10 hrs/week admin |
| Advisory | from $2,800 | Strategic co-pilot — roadmap, creative solutioning, uncapped Sprint scoping, 5+ hrs/week admin |
| Active | $1,428 | Proactive upkeep — monitoring, tickets, workflow/reporting updates, 3 hrs/week admin |
Published configurations are operational baselines — your plan is tailored during onboarding (admin hours, connected apps, custom API volume, design requirements).
| Tier | Revenue-impacting | Standard tickets | Advisory / strategic |
|---|---|---|---|
| Orchestrated | 4-hour response | 4–24 hrs | Next session / BAbR |
| Advisory | 2–24 hrs | 4–24 hrs | Next scheduled session |
| Active | 4–48 hrs | 4–48 hrs | Next scheduled session |
SLA clocks run Monday–Friday, 9 AM–6 PM Eastern. Covered: Run work (monitoring, tickets, permissions, workflow/reporting updates, light enhancements, tier admin hours; higher tiers add advisory, creative, shared PM, API health). Not covered: Build work that creates a new deliverable — that converts to Sprints.
Creative solutioning and UX-led design are included on Orchestrated and Advisory; on Active they're available at Sprint pricing.
Existing Enable / Launch clients: Audit waived. Select a tier; subscription begins on its annual term with quarterly billing. For Launch clients, Continuous was signed at day one — midpoint transition, not a new sale.
New to Enable: Yes, after a one-time System Architecture Audit ($5,000–$10,000, 2–3 weeks). You keep the Pristine System Architecture Summary and Prioritized Findings Report either way.
Tier changes: Executive-sponsor decision on your side; handled as a program change. Calibration during onboarding often absorbs need before a tier change. Escalation: Mike Lauer (Account) and Jeff Kroeker (Client Success).
Focused programs for specific business needs. Full deliverables and tier tables on the Specialty Programs page.
Fixed-fee and recurring engagements built around a specific outcome — not a catch-all subscription. Each program is a complete solution with a standard operational baseline. You start at the right level and grow.
| Program | Investment shape | What it's for |
|---|---|---|
| Advance Embedded | from $4,900/mo · block purchase | Fully-embedded team (dedicated PM + developer, QBRs) for intensive defined-term work |
| Digital Transformation Advisory | $2,997 – $7,997 · one-time | Vision planning through board-ready transformation engagement |
| Fractional CIO | $1,997 – $3,997 · per month | Senior technology leadership, roadmap governance, executive reporting |
| SOP Guided Advisory | $2,997 – $7,997 setup + quarterly | Audit-first SOP library with quarterly refresh |
| AI Services | $320 – $360 · per Unit | AI strategy, agents, and adoption — mapped to standard Unit rates |
| Call Capture & CRM | $2,997 – $4,997 · then Project rate | Capture conversations (video, VoIP, mobile, in-person) into CRM |
| UCaaS | $2,997 – $4,997 · then Project rate | VoIP, call center, mobile, SMS — advisory through implementation |
| Budget Planning | $2,997 – $4,997 · per quarter | Technology budget planning, vendor spend review, ROI tracking |
Embedded is Enable's highest-intensity engagement: a dedicated PM and dedicated account developer, full team advisory, QBRs, 12–20 hrs/week configurable admin, multi-org coverage, priority-first Sprint scheduling, and a 2-hour revenue-impacting response. It's purchased in quarterly or monthly blocks (from $4,900/mo equivalent ≈ $14,700/quarter), not as an open-ended Continuous subscription.
Graduation: Embedded blocks conclude into a standing Advance Continuous program — Orchestrated is the default landing tier.
Yes, when the jobs don't collide. Continuous is the Run baseline; Specialty programs address a specific advisory or build need (transformation plan, UCaaS cutover, SOP library, Fractional CIO cadence). Embedded is the intensive defined-term alternative when Continuous's shared model isn't enough — then it lands back on Continuous. Your Enable contact will sequence so you're not paying twice for the same capacity.
Advance Custom composes a flat-rate program from the Baseline Service Catalog around the exact services, admin hours, and advisory depth you need — post-acquisition environments, PE portfolios, non-standard stacks. Custom is never the standard motion. Contact office@enable.llc to start a scoping conversation.
Pass-through licensing and how invoices land. Full catalogs on Licensing and the Rate Card.
No. Zoho, Sybill, UCaaS, and AI vendor licenses are billed as pass-through — no markup. Enable advises on selection and can manage renewals at no added licensing fee. Prices on the Rate Card are annual-billed rates; month-to-month typically runs 17–30% higher.
| Engagement type | Terms |
|---|---|
| Projects & Sprints | Deposit to open · balance staged to the delivery schedule in your SOW |
| Continuous — Quarterly (standard) | Annual commitment · billed quarterly in advance |
| Continuous — Annual Prepay | Full year at signing · ~10% discount |
| Continuous — Monthly (exception) | Annual commitment · ~10% premium over quarterly |
| System Architecture Audit | 100% at kickoff · fixed price confirmed at scoping |
Accepted: Check, ACH, Wire. Credit card carries a 3% fee. Binding terms: enable.llc/pricing/ and enable.llc/terms/.
The CFO line: Continuous converts an unpredictable series of emergency invoices into a fixed quarterly operating expense — a known number with a response-time guarantee. It also surfaces spend break-fix hides: re-discovery, quote-cycle delay, and the business cost of revenue-impacting outages with no SLA. Those costs are real either way; Continuous makes them visible, bounded, and budgetable.